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SUBMIT
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Introduction
Introduction
Objective
Objective
Course Outline
Course Outline
Lesson One
Lesson One
Features and Benefits of Products/Services
Features and Benefits of Products/Services
Products and Service Standards
Products and Service Standards
Equality and Diversity
Equality and Diversity
Lesson Two
Lesson Two
Importance of Effective Communication
Importance of Effective Communication
Activity- The Carpenter
Activity- The Carpenter
Common Communication Method
Common Communication Method
Communication on Telephone
Communication on Telephone
8 Stage Techniques for dealing with Customers
8 Stage Techniques for dealing with Customers
Summary
Summary
Congratulations
Congratulations
Customer Service - Guide for Professionals_A
Customer Service - Guide for Professionals_A
Customer Service - Guide for Professionals_A
Customer Service - Guide for Professionals_A
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